Passenger Queue

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For years now, rapid growth of commuters and vehicles population have plagued Metro Manila, the center of Philippine socio-economic and political activity. Heavy traffic, pollution and all the attendant undesired results are problems that Metro Manila have to contend with daily.

A case in point is on EDSA, a 24-kilometer stretch from MacArthur Highway at Caloocan City in the north of Metro Manila to Roxas Blvd., Pasay City, south of Metro Manila.Considered one of the world's highest volume thoroughfares, EDSA is a semi-circular ring road link with several radial roads leading to the metropolis' social, economical and political centers. The avenue cuts across the cities of Caloocan, Quezon, Mandaluyong, Makati, and Pasay and bounds Pasig City and the town of San Juan.

EDSA's importance to the lives of more than eight million people - or 12 percent of the country's 68 million citizens who live in Metro Manila cannot be underestimated. Added to the metropolis' growing population are the transients and migrants who come to live in Metro Manila in search of opportunities. Every birth, transient or migrant, is a potential commuter who will likely join more than the 2.8 million people already using EDSA.

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Brief History

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For years now, rapid growth of commuters and vehicles population have plagued Metro Manila, the center of Philippine socio-economic and political activity. Heavy traffic, pollution and all the attendant undesired results are problems that Metro Manila have to contend with daily.

A case in point is on EDSA, a 24-kilometer stretch from MacArthur Highway at Caloocan City in the north of Metro Manila to Roxas Blvd., Pasay City, south of Metro Manila.Considered one of the world's highest volume thoroughfares, EDSA is a semi-circular ring road link with several radial roads leading to the metropolis' social, economical and political centers. The avenue cuts across the cities of Caloocan, Quezon, Mandaluyong, Makati, and Pasay and bounds Pasig City and the town of San Juan.

EDSA's importance to the lives of more than eight million people - or 12 percent of the country's 68 million citizens who live in Metro Manila cannot be underestimated. Added to the metropolis' growing population are the transients and migrants who come to live in Metro Manila in search of opportunities. Every birth, transient or migrant, is a potential commuter who will likely join more than the 2.8 million people already using EDSA.

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Citizen's Charter

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A Citizen’s Charter refers to an official document, a service standard, or a pledge, that communicates in simple terms, information on the services provided by the government to the citizens. It also describes the step-by-step procedure for availing particular service, and the guaranteed performance level that may be expected for that service.

As required by Republic Act No. 9485 (Anti-Red Tape Act of 2007), the DOTC-MRT3 provides riding procedures in availing the services of MRT3.

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