Please take a moment to answer this survey form by rating your satisfaction level

1. Responsiveness - Willingness to help, assist and provide prompt service

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

2. Reliability - Provides passenger's needs, follows policies and standards

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

3. Integrity/Fairness - Serves with honesty, fairness and trust in each service

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

4. Costs - Value for money, reasonable fare

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

5. Assurance/Courtesy - Knowledgeable, result oriented frontliners, have good rapport with the passengers and capable to understand their needs

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

6. Access and Facilities - Convenience of location, ample/availability of facilities, uses clear signages

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

7. Communication - Keep passengers informed in an understandable language and listens to feedback

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

8. Station Cleanliness - Station premises are always clean and free of clutter

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

9. Safety and Security - Passengers feel safe and secure in the station premises

Very Dissatisfied

Dis-satisfied

Neutral

Satisfied

Very Satisfied

Station

Sex:

Male

Female

Age Range:

Under 20

21 - 30

31 - 40

41 - 50

51 - 60

Over 60

Additional Feedback/Comments

--:--

Careers

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Better Transportation for the Greater Tomorrow

For years now, rapid growth of commuters and vehicles population have plagued Metro Manila, the center of Philippine socio-economic and political activity.

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