Citizens Charter

A Citizen’s Charter refers to an official document, a service standard, or a pledge, that communicates in simple terms, information on the services provided by the government to the citizens. It also describes the step-by-step procedure for availing particular service, and the guaranteed performance level that may be expected for that service.

As required by Republic Act No. 9485 (Anti-Red Tape Act of 2007), the DOTC-MRT3 provides riding procedures in availing the services of MRT3.

Health and Safety

Para sa lahat ng mga pasahero ng MRT-3, mahigpit na ipinagbabawal sa mga istasyon at tren ng linya ang pagdadala ng mga sumusunod na kagamitan, sang-ayon sa Office for Transportation Security Memorandum Circular No. 004 series of 2019 at sa mga panuntunang pangkaligtasan ng linya.

Maraming salamat sa inyong kooperasyon.

PROHIBITED ITEMS INSIDE MRT-3 PREMISES:

1. Guns, Firearms and Ammunitions
   (Crude Hand Gun [Sumpak], Bolt Gun, Harpoon Gun, Flare Gun, Pellet Gun, Compressed Air Gun, Pistol/Revolver, Sport-related Firearms, Rifle, Replicas/Imitation Firearms, Component of guns and firearms, and Ammunition and its components)
2. Explosives and Incediary Substances
   (Firecrackers & Pyrotechnics of Fireworks or Party Poppers, Blasting Cap, Gun Powder, Grenade, Dynamite, Flares, Magnesium Powder, Smoke-generating canister, Replica/Imitation explosive device, Detonator and Fuse, Ammonium Nitrate, Triacetone Triperoxide and other similar substance)
3. Bladed/Pointed or Blunt Weapons
   (Sword, Ice picks, Axe, Spear, Bolos, Knives [e.g. Pen knife, Swiss knife, Diving knife, Card knife, Belt knife, Cock fighting knife, Butterfly knife, Folded knife], Bayonet, Disguised objects with sharp edges, Metal/Plastic Knuckles, Billy Club [Batuta], Chako & Arnis Stick)
4. Flammable and Poisonous Liquids, Gasses and Items
   (Battery Solutions, Muriatic Acids & other similar acids, Liquid Hydrogen, Organic Peroxides, Sodium Nitrite, and Oxygen Generators [all types of fertilizers & oxidizing substances], Oxygen Difluoride, Mercury, Insecticides or Pesticides or Herbicides, Paint, Thinner, Lacquer, Varnish, Solvents & other similar chemicals, Formalin, Denatured Alcohol, Calcium Carbide, and any type of liquid Aerosols, and Gels which are highly combustible & self-igniting by chemical reaction)
5. Illegal Drugs/Substances
6. Domesticated animals without cage
7. Foul-smelling food items unless properly sealed
8. Inflated balloons
9. Opened or improperly sealed drinks
10. Elongated objects more than 5ft. in length
11. Bulky objects/luggages that are more than 2ft. x 2ft. in size
12. Bicycles unless folden and with wheels not more than 20" in diameter
13. Gift-wrapped items unless opened by the passenger for inspection

Passenger Guides and References