Starting Monday, August 4, the Department of Transportation (DOTr) and MRT-3 will provide free single journey tickets (SJT) to passengers who are unable to tap out at MRT-3 stations due to system errors during the pilot run of cashless payments in the train line.

This is in line the President’s directives to implement immediate solutions to the concerns raised by MRT-3 passengers availing the cashless payments using debit/credit cards, QR codes and NFC-enabled mobile devices.

The DOTr has been closely monitoring concerns raised by MRT-3 riders, particularly cases where passengers were charged the maximum fare of ₱28 due to system issues when tapping out at exit turnstiles.

As a solution, affected passengers will be given a non-expiring SJT equivalent to the maximum MRT fare, which they can use for their next ride.

To claim the free SJT, simply proceed to any MRT-3 ticket booth and present proof of the failed tap-out transaction.

“Nagpapasalamat tayo sa overwhelming na suporta ng mga pasahero sa cashless payments natin sa MRT. Humihingi lang din tayo ng konting pang-unawa sa ilang mga problema ngayong pilot run, pero rest assured na within this August, dadami pa ang cashless turnstiles natin at tuloy-tuloy ang system upgrades para iwas-aberya,” Transportation Secretary Vince Dizon said.